Shipping policy

We ship out within 3 business days from when an order is placed using AusPost for all shipments. Australian delivery times are listed as 2-6 days whilst international delivery times will vary depending on destination. You will receive a notification with tracking as soon as your order has been processed.

We ship to most countries worldwide excluding Cuba, Iran, Indonesia, North Korea, Syria, Ukraine, Russia, Venezuela, and Belarus.

Applicable duties and import taxes are calculated at checkout

While it is our hope that all packages arrive at their intended destinations in a timely manner, sometimes carriers mishandle packages. We waive all responsibility once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems.

Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local postal service to remedy the situation. The recipient is also responsible for all customs fees, taxes, and brokerage charges.

While many orders make it through customs without issues, the customs agency in your country may require you to sign any required forms before receiving your package. It is the recipient's responsibility to check with their country's customs office to verify any fees as we are unable to provide the recipient with the exact amount of the charges. By completing your order you agree to pay all applicable fees.

If your package is seized by customs officials for any reason whatsoever, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. If you have any questions, we encourage you to contact your local customs office, as we cannot advise you about your country's customs policies.